Privacy policy.

Effective date: 04 October 2025

Your privacy is important to us. This privacy policy explains how theselborneclinic.com collects, uses and protects your information when you use our website.

The Selborne Clinic (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when visit theselborneclinic.com.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

We may collect the following personal data:

  • Contact information: Name, email address, phone number and any details you provide via our contact forms

  • Payment information: Billing details and payment information processed securely through our payment providers. (We do not store your full payment card details).

  • Newsletter information: Email address and subscription preferences when you sign up for our newsletter

  • Technical data: IP address, browser type and usage data collected automatically via cookies and analytics tools.

How we use your data

We use your personal data to:

  • Respond to enquiries and provide customer support

  • Process payments for our services

  • Send newsletters, updates and marketing communications (you may unsubscribe at any time)

  • Improve our website and user experience

  • Comply with legal and regulatory obligations

We will only process your personal data where we have a lawful basis under UK GDPR, such as:

  • Your consent (e.g., for newsletters)

  • Contractual necessity (e.g., processing payments)

  • Legal obligation (e.g., record keeping)

  • Legitimate interests (e.g., improving services)

Sharing your data

We will never sell your personal data. We may share your information with:

  • Service providers who help us operate our website, process payments and deliver newsletters (such as hosting services, payment gateways and email marketing providers)

  • Regulaators or law enforcement if required by law.

Cookies and tracking

We use cookies and similar technologies to:

  • Improve website performance and security

  • Analyse site traffic and visitor behaviour

  • Personalise your experience

You can control or disable cookies via your browser settings. Please see out cookie policy for more details.

Data security and retention

We use appropriate technical and organisational measures to safeguard your data. However, no online transmission is completely secure.

We retain your personal data only as long as necessary for the purposes stated in this policy or as required by law.

Your data protection rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Correct or update inaccurate information

  • Request erasure of your data (“right to be forgotten”)

  • Restrict or object to how we process your data

  • Request a copy of your data in a portable format

  • Withdraw consent (where consent is the legal basis for processing)

To exercise your rights, please contact us using the details below.

Children’s privacy

Our services are not directed at children under 18. We do not knowingly collect data from children.

Contact us

If you have any questions or would like to exercise your data protection rights, please contact:

The Selborne Clinic

email: hello@theselborneclinic.com

Phone: 07356274681

Address: Galley Hill, Selborne GU34 3LN

You also have the right to lodge a complaint with the Information Commissioners Office (ICO), the UK supervisory authority for data protection: https://ico.org.uk

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated effective date.